Your questions
A little more clarity.
Understand the process before you take the next step.
What is a pawn loan?
A pawn loan uses an approved item as security. The proposed loan amount, custody arrangements, charges and repayment obligations are explained in your written agreement.
Which items can I use as collateral?
Contact our team before bringing an item. Staff will confirm whether it can be considered and explain how ownership, condition and value are assessed.
Which documents do I need?
Start with an enquiry. Staff will explain the identification, ownership and other information needed for your application, and arrange an appropriate way to provide it. Do not attach identity documents or financial records to an ordinary email or website enquiry.
Does an enquiry mean my loan is approved?
No. An enquiry is not an approval or an offer of credit. Each application is assessed and the outcome is communicated to you.
What are the rates and repayment terms?
Staff will explain the proposed loan amount, interest, any fees and repayment schedule before you agree. Review the written terms and ask questions before signing.
How do I collect my item?
Collection takes place after the full outstanding balance is settled and the required authorization and identity checks are completed, in accordance with your agreement.
What if I cannot repay on time?
Contact the team before your due date. Any overdue balance or action involving your item is handled under your signed agreement and applicable law.
How can I raise a concern?
Use the customer support contact details to explain your concern. Do not include sensitive documents in the initial message. Staff can confirm the next steps and how to provide any necessary information.